Our Satisfied Clients

Feedback from sales and non sales staff attending the course has been excellent. It has given them a good in depth understanding of the whole sales process from start to finish I now have a reserve of several members of staff that I could confidently ask to sell for us
Christine Skinner, Group Sales Manager, Hertsmere Leisure.

'GCLL has been working with Momentum for 12 months now and the positive affect their involvement has had on our business has been fantastic. For example Membership Sales have increased by 22% even in this time of hardship, the Promotion offered by Momentum have the desired affect Refer a Friend accounts for 18% of new sales, the Sales Training is second to none and provides a highly motivated and directed Sales Team'.

'It is about trusting the advice and support Momentum offer to you and recognising that the journey is not a short term fix. If any organisation can commit to this they will reap the benefits - not only financially but emotionally too'

'We at GCLL are only half way where we, and I say we because Momentum treat this as a true partnership, need to be. The journey is not just about membership sales, it focuses on the Fitness Service Plan and the attrition of members, the vast array of marketing techniques and use of sound IT systems, the presentation and development of facilities and equipment and just as an important Momentum are great sounding boards for us Senior Managers'.

'It is not often that I say this, but GCLL wouldn't be where it is today without the support of Momentum and I can only encourage others to join the gang'.
Robert Swain, Managing Director, Gravesham Community Leisure Limited.

The Brand development presentation from Momentum really made us think. We came away invigorated and enthused to relook at our business with a view to re-evaluate who we target, how we reach them, the strategies we use and the underlying financial trends of the business. It was very entertaining as well as thought provoking and delivered by Consultants who clearly know the business. We are now deep in discussion as to how best to implement the strategies we covered in the presentation. I wholeheartedly recommend the presentation to all Leisure organisations.
Jim Kelly, Senior Centres Manager, City of Swansea Council

The Momentum sales system has been a huge asset to Slough Community Leisure, we now have a solid structure to our sales process, which has enhanced the sales teams performance. Sales staff confidence has increased and the closing rate for gym membership sales has improved.
Every sales lead is followed up and processed through the system, which in the past a majority would have been lost. The training days and monthly workshops have proved beneficial to all staff, from receptionists to Fitness consultants. One of our sites has increased sales by 45% compared to this time last year.
Slough Community Leisure has built a great relationship with the Momentum team, and would highly recommend the service and support to other Leisure providers.
We are now looking at other areas in which Duncan and the team can assist in the success of our business through marketing tools. The best investment we have made for our gym sales, a great success!!!
Julie Watson, Sales Centre Manager, Slough Community Leisure

Since introducing the SMART system from Momentum Business Development in November 2008 our member retention has improved significantly. We have had some great feedback from our members who really appreciate the personal support they receive from their nominated Fitness Instructor. Our staff like the system as their job role is now much more structured and rewarding than before. We estimate that if our attrition trend had continued at previous levels we would now have 280 fewer members than we actually have. The financial implications of that don?t bear thinking about!
I am convinced that the SMART system has made a significant contribution to our improved member retention and as a by-product to our fitness team morale.
Neil Harrison, Head of Operations, Wave Leisure Trust Ltd

We engaged Momentum to support the effective opening of our new 'in house' facility, Little Venice Sports Centre with a particular focus on pre and post opening membership sales, marketing and training for fitness suite staff. The quality of support provided has been excellent and innovative which has resulted in sales targets being exceeded. We have extended the arrangements with Momentum to include our other in house facility and we'd certainly recommend Momentum to other facility operators and local authorities.
Richard Barker, Operational Director- Sport & Leisure, Westminster City Council

Since Wave Leisure introduced a structured sales system, in conjunction with Momentum Business Development, we have managed increased and consistent membership sales across all our sites. Our marketing has taken a more innovative approach adopting a twelve week sales programme to support the system.We can effectively performance manage our staff by having a better understanding of their daily activity and highlighting where additional emphasis or training is required.

In today’s commercial environment it is essential that any business is proactive in the market place and adopts a sound robust system with professional support, this is the approach we have taken thanks to Momentum.
Peter Crowley MD for Wave Leisure.

Some consultants only work on the ideas that you give them but Momentum worked with us to provide ideas and suggestions that made us consider what we actually wanted to do...They trained all our staff and helped to channel previously negative people into people with a really positive outlook on their job roles and the goals of the Trust.
The one thing you are always assured of when you work with Momentum is that whatever recommendations they make will work
Helen Barnett, the Chief Executive of Active Luton Leisure Trust

We simply did not have the capacity to dedicate members of our team to membership sales and enquiries but understood that this was vital if the new Aspire brand was to succeed.  Momentum supplied us with a dedicated resource that has resulted in sustained sales and more than 3000 members for our Aspire brand.  We were pleased that Momentum were prepared to work with a Trust in liquidation as many companies would have been nervous of operating under these circumstances.  Momentum took it all in their stride and delivered some great results.
Steve Goddard, Interim Operations Manager, Enfield Leisure Trust

The course has enabled me to re-focus upon the club operation and through systems & processes improve the service levels that we currently offer. My whole approach to sales in the leisure club will now move forward using the skills & confidence gained from this course.
Tara Veasey-Watts - Club Moativation Solihull

Six months later the system is working well and everyone understands their role and expectations, the training days that were delivered, encouraged the team to refocus and not be scared of sales and helped promote the soft sales system that we were keen to find.

Both tangible and intangible benefits have been brought by the system and training that was delivered.

I would be happy to recommend Momentum and the team of expert support to anyone.
Gemma Bonnet - Brand Manager - Huntingdon District Council

In momentum we found a business partner that demonstrated significant skills and a shared vision for the future of our business.
The partnership has already demonstrated some incredible results with direct debit memberships growing from 900 to over 2000 in just two and a half years. This milestone has been achieved through excellent sales performance and very good retention figures thanks to the help and support of momentum.
Mike Barlow – Chief Executive of Finesse Leisure Partnership

Our 18 month working relationship with momentum has provided us with an effective and efficient framework within which to develop our health and fitness service. During this time our membership base has grown by over 30% and our attrition rate now sits consistently at 4%. Through the support, guidance and training opportunities provided by Duncan and his team, we have been able to maximise understanding and ownership of our brand throughout the staff structure and this has undoubtedly helped us to deliver genuine service improvements to our customers.
Andy Turner – Dumfries and Galloway Council

Since we first started working with momentum our month sales has risen by %50 and members taking out annual membership by %30
Martin Guyton-Leisure services manager, Tonbridge and mailing council.
Our membership numbers went up 27% last year and we are currently 15% p on that figure so far this year.
Peter Treharne – Paramount hotel group
(Operator of 14 4/5 star luxury hotels across the UK)

After only 4 months the number of members we have has already increased by 45% despite introducing a joining fee and despite a major competitor opening a site (David Lloyd) less than one mile away from our main site.
The service we now offer is consistent across the 4 sites and thanks largely to the innovative ideas and training support provided by momentum we are offering a much more professional package across the group.
Duncan Anderson – MILAM – General Facilities Manager Worthing Borough Council

The training was very important as it created a better feeling for the staff as to the service they were offering. It put back pride and enthusiasm that lacks when people get bored in their role. The whole process of training sales staff is great as it lets them understand the most important key pacts to selling and the reason for why we do things in a certain way. The enthusiasm is tremendously better which helps the club and managers overall.
Dusty Millar – Ards Leisure centre

Our Satisfied Attendees (Training Courses - Click here)

On Monday 7th June I attended some Sales training with Nikki from Momentum. This was the first type of sales training I had done as in the past I have avoided the sales part of the Health club industry as I thought it was pushy process and very unrewarding! Nikki explained all about touring a potential member, understanding what that person would like to see in the Health Club, handling any objectives the client had and then closing a sale with that person. I felt much more relaxed about the whole sales process at the end of the training; Nikki had given me the confidence to tackle sales in the future. In fact I am looking forward to my first tour with a potential new member!
Ros Saunderson, Group Fitness Manager, Club Kingswood

The course and lecturers were both superb and can not be faulted
Learnt a great deal, and feel confident about selling memberships
Well done & thank you.
Matt Hayes – Holbrook house

Helped me improve closing the deal, and how to get referrals
Trainers were very professional and helpful.
Carolina Faires – Dragons

One of the best structured and results oriented courses i've been on
Lecturers were easy, interesting and understandable. They were boosting optimism and energy. I do feel confident about selling, because I have a much better understanding of the product.
Indrek Dmitriev

Never got bored. Relaxed, but kept on our toes all the time. Lecturers are great, helpful and friendly. I know what to do and what to expect
I’m ready for membership sales.
Annemie Swanevelder

3 Days covered all aspects of the sales process well. Lecturers did a very professional and clear job. Good idea to have a different lecturer each day – makes more interesting. Lots of new ideas to put into practice. Different thoughts on why we are selling – feel very confident.
Caron McCracken

The course was fantastic, I learned new skills and ways in which I could approach people. All 3 presenters were excellent and informative. The training has filled in all the gaps. It has highlighted key aspects and structure. I do feel confident.
May Ghaghda

Course was fine and very worthwhile, structure just right. Instructors were good and made the sessions interesting. I have a reasonable understanding of sales and I feel more confident to sell in the future.
Paul – Lewes Leisure Centre – 16/5/08

Course structure relevant-good presentation. The work on the activity log and sales and marketing records very useful. I fell I understand the system and would sell a membership.
Fred Fumer – Wave Leisure – 13/6/08

Structure first class and presented superbly. For the purposes I attended I found the course extremely worthwhile.
Brendan Phillips - Coventry Sports Trust - 13/06/08

Have learnt a lot from the course and cant wait to do sales!
Overall loved it!
Amy Keeble – Impulse leisure – 16/5/08

The course length and structure were spot on. I feel like I have all the relevant information. Lecturer was very confident and clear when presenting. I have a lot more confidence now and feel confident that I could sell a membership. I can’t think of any improvements, course was excellent.
Sam Douglas – Cannons Birmingham – 19/10/07

Nice length of course, logical, progressive structure of course complimented by clean and comprehensive manuals. Presentation pace perfect- included good insights from within the industry. With the information given I feel a lot more confident to sell memberships.
Jason Wright – Leisure Club Manager – Revive Health club – 19/10/07

Good length, enough t focus on all important aspects of sale, valuing the customer and choosing the sale. Very interactive, well structured and designed to maximise learning and understanding and retaining information. I feel 100% equipped to sell a membership now.
Mo – Enfield Leisure Trust – 3/10/08

The length of the course was fine and the structure was very good! The lectures were very professional and al the information was delivered well! I fell very confident to sell memberships and would like to thank you for helping me understand the product and customers.
Laura Baldwin – Enfield leisure trust – 3/10/08

Thanks you so much for an insight into the world of sales. Your knowledge has been an invaluable tool to take away with me and sell sell sell!!
Liz Hawksfield – Enfield Leisure trust – 17/10/08

Length of the course is perfect just enough time. Lecturers- excellent, enthusiastic and explain everything fully (they make sure you understand). I feel I have learnt lots and lots of extremely valuable information re products and customers. I feel with some practice can utilise the skills and sell membership. Thank You.
Lisa Parkinson – Wave Leisure – 17/10/08

I do feel confident enough to go and sell a membership. Although English isn’t my 1st language, when I start work I will be more confident and willing to do my job. I enjoyed my training it was a different experience. It’s good to have this opportunity for me.
Rina Cho – LA Fitness

The length of the course is perfect because the days are full of content but not too overwhelming. The structure and lecturers were great! I feel that I have learned a great deal about selling memberships, including how people make such decitions.
Jennifer Gould – LA Fitness – 3/10/08

The structure of the course was brilliant because it followed a step by step guide of a sales process. We had different lectures which gave us a different variety and point of view from a sales background. I feel this course has given me the confidence and ability to be able to sell memberships.
Donald H.Ng Champion – LA Fitness – 03/09/08

I found the length and structure of the course to be good, we covered a good amount of sales training. I now feel that I have enough tools in my toolbox to talk confidently to customers and sell memberships. My knowledge of the health and fitness industry has been greatly improved
Dylan Andersen – Candidate – 3/10/08

A lot learnt in a short three days. Good information well presented by people who what they were talking about.
Phil Barber – Candidate – 17/10/08

I was impressed with the knowledge of the lecturers. The length of course was ideal, not too long. I strongly believe it has given me a strong platform to enter the membership sales work force.
K Hayes – LA Fitness – 17/10/08

Delivery and organisation was good. Feel that I learnt a lot from the past few days. Feel pretty confident about going out and selling membership.
Dana Lulas – Candidate – 17/10/08

I really enjoyed myself! I’ve learnt a lot and I believe with a little practice I will be able to sell memberships the main reason of this training was to build my confidence and ultimately I did, thanks.
Viviane – LA Fitness – 17/10/08

Everything I needed.
Ben Azovelos – 25/06/08

Clear and well presented.
Alisha Mitchell – 25/07/08

Very good lecturers - Clear and precise.
Gemma Jocelyne – 25/07/08

Overall an exceedingly pleasurable experience.
George Payne – 25/06/08

Very well structured.
Terrence Creber – 25/07/08

I feel confident to start work.
Andre Grange – 25/10/08

Very well planned.
Herine Tshibola – 13/06/08

I have benefited hugely and I am excited to put everything into practice.
Lindsay – 12/06/08

It has given me a great insight.
Ludehan – 13/06/08

I found this course “bloody brilliant”
Aaron Ball – 13/06/08

The time and length was great.
Andy Muskett – 21/08/08

Lectureres' presentation and delivery is profound.
Ul Abd – 21/08/08

The course structure was simple and easy to understand.
L Hogan – 26/06/08

Logical and effective.
David Harnise – 26/06/08

I feel this course has given me a better overall understanding of the sales process.
Nicola Fox – 26/06/08

I feel everything was covered in an appropriate time.
Nilesh Patel – 26/06/08

Realised that was a lot I should have been doing.
Nick Wah – 30/05/08

Lecturer’s’ were perfect.
Francis Onoche – 30/05/08

I feel confident in selling.
Nina Felcrur – 16/05/08

I have learned a lot in a short time.
Hanifer Zalwango – 04/01/08

I am ready to rock the industr.y
Ping Yeung Swen – 04/01/08

I have gained a lot of information that will allow me to sell more effectively.
Lee Mercer – 16/05/08

Great structure and effectively varied.
Tola Balogun – 07/03/08

I am very glad and happy to have come in for the training.
Marty Newton-Smith – 07/03/08

I feel confident to go into my new job.
Katrina Rae – 07/03/08

Good atmosphere.
Crispin Muluica – 04/01/08

Very good, can’t think of any improvements.
J Page – 04/01/08

The course length was perfect for learning.
Chantelle West – 04/01/08

The delivery was great and everything was clear.
Nathan – 22/02/08

I feel I am ready to hit the ground running.
Afshan Lodli – 22/01/08

Course material useful and easy to understand.
Corinne Lawrie – 26/01/08

I believe the training was extremely well written and presented.
Jan Pyt – 25/01/08

The course delivery was excellent.
Philip Mullins – 10/01/08

Back to top